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Licensing Issue

Posted: Wed Mar 13, 2024 6:55 pm
by 15695895
Hello,

I seemed to create an unrecoverable issue on my development machine, I mistakenly removed my license using the Tcalc License tool (version TeeCalc_Lic_1.2023.6.12). Now when I try to add the license back I am getting the following error "The activation process has failed". I have also tried to manually activate the license using my MachineID and the website, creating a LicenseID, but again receive the same error message.

Any guidance on how to get my development machine license back in working order?

Thank you.
Mark

Re: Licensing Issue

Posted: Thu Mar 14, 2024 10:24 am
by Marc
Hello Mark,

If you can send the MachineID the tool lists for you, to the "[email protected]" email address, we'll check and clear the ID from the database log so you can retry.

Regards,
Marc Meumann